Innovation at scale
We continually advance new ideas that redefine customer experience.
CUSTOMER EXPERIENCE AI PLATFORM
The global leader
in CX AI
We are NiCE. We partner with enterprises globally to create a world that works better for customers, employees, and enterprise growth.Watch demo 
Join NiCE + Cognigy to discover how AI‑powered CX is making enterprises more efficient, more profitable, and more loved.
Trusted by more than 25,000 brands worldwide
Accelerating the future of
AI-powered customer experience
NiCE gives you the clarity and technology to scale AI-first CX with confidence. Transform your customer experience faster with connected intelligence that improves service, empowers employees, and optimizes every journey. Real AI. Real impact. Real results.
Two Leaders.
One platform.
At NiCE, we’re setting the standard for AI-first customer experience.
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One enterprise AI platform for the next generation of CX
CXone Mpower orchestrates human and AI Agents to automate service, augment work, and accelerate smarter, faster experiences at every point of engagement. Built for the AI-first enterprise, the AI platform unifies an AI-ready data foundation, connected systems, and customer experience on one platform, turning data into intelligent action across your business.
Conversational and agentic AI
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.Learn more
Seamless integrations
Get connected fast with pre-built integrations, open APIs, and simple tools that keep your business moving.Learn more
Cloud architecture
Optimize and scale your operations with 40+ apps built on a secure and reliable cloud.Learn more
Trust and compliance
Build customer trust and stay secure and compliant with around-the-clock monitoring and encryption, plus an SLA guarantee.Learn moreTop ranked in customer reviews
NiCE is highly rated by our customers, highlighting the impact and excellence of our solutions. Our commitment to customer success shines through every high rating, fueling our drive to lead and innovate.Success stories
Real results from customer-centric brands
Why Toyota Group chose NiCE to modernize their global customer support
75%
Increase in customer satisfaction
Sony Electronics achieves highest-ever response rate with NiCE
40%
Automation potential for customers
34%
Increase in customer satisfaction
Saves over $1 million in first 8 months with NiCE EEM and VRS
22%
Agents use self-service daily
Top five strategies to maximize the value of AI in CX
This exclusive NiCE eBook reveals how top performers are using AI orchestration, experience memory, connected intelligence, and observability to deliver measurable gains in speed, savings, and satisfaction.Download now
Leading the Future of AI-powered experiences
Whether you're looking to reduce costs, scale automation, improve satisfaction, or increase speed to resolution, this guide shows you how to unlock the full value of your AI investment.Get your copy
Top 10 CX trends to power your 2026 strategy
Customer expectations are rising faster than most companies can keep up, and by 2026 the gap between leaders and laggards will be even more pronounced. This eBook is designed to give you a clear view of what’s next. Download now
